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Security Center

Connex Credit Union is committed to the highest level of account and financial security for all our members. This special section of our website has great information that will help keep your Connex account secure as well as your overall financial situation. We encourage you to use the information here as a guide, and as always, contact us if you have any questions.

How We Protect You

Keeping your online financial and personal information secure and confidential remains one of our top priorities. We ensure your privacy and security by offering technology and services designed by the brightest minds in the online banking industry.

Encryption: The privacy of communications between you (your browser) and our servers is ensured via encryption. Encryption scrambles messages exchanged between your browser and our Online Banking server.

Password Complexity: It is important to verify that only authorized persons log into Online Banking. This is achieved by verifying your password. When you submit your password, it is compared with the password we have stored in our secure data center. We allow you to enter your password incorrectly a limited number of times; too many incorrect passwords will result in the locking of your online banking account until you call us to reinitialize the account. We monitor and record "bad-login" attempts to detect any suspicious activity (i.e. someone trying to guess your password). You play a crucial role in preventing others from logging on to your account. Never use easy-to-guess passwords. Examples:

  • Birth dates
  • First names
  • Pet names
  • Addresses
  • Phone numbers
  • Social Security numbers

Never reveal your password to another person. You should periodically change your password in the User Option section of Online Banking.

Secure Architecture: The computers storing your actual account information are not linked directly to the Internet.

  • Transactions initiated through the Internet are received by Online Banking web servers.
  • These servers route your transaction through firewall servers.
  • Firewall servers act as a traffic cop between segments of our Online Banking network used to store information, and the public Internet.
  • This configuration isolates the publicly accessible web servers from data stored on our Online Banking servers and ensures only authorized requests are processed.
  • Various access control mechanisms, including intrusion detection and anti-virus, monitor for and protect our systems from potential malicious activity. Additionally, our Online Banking servers are fault-tolerant, and provide for uninterruptible access, even in the event of various types of failures.

Online Banking Features That Promote Security: We provide a number of additional security features in Online Banking to help protect you:

  • Timeout: This prevents curious persons from continuing your online banking session if you left your PC unattended without logging out. You may set the timeout period in online banking's User Options screen. We recommend that you always sign off (log out) when done Unbanking Online.
  • Enhanced Login Security : We use a Multi Factor authentication process in order to identify you as the true "owner" of your accounts. Learn More about adding Enhanced Login Security to your Online Banking Account.
  • e-Statements: e-Statements are facsimiles of traditional financial statements packaged and delivered to you securely within Online Banking. By eliminating your paper statement, you help stop thieves from stealing your information out of your mailbox.
  • Check Images: View an exact facsimile of your check transactions online to help prevent fraud.

NCUA Share Insurance Coverage


NCUA Share Insurance Coverage
Connex Credit Union member deposits are insured by the NCUA (National Credit Union Administration), which is the federal agency that charters and supervises federal credit unions. NCUA also operates and manages the National Credit Union Share Insurance Fund (NCUSIF). Backed by the full faith and credit of the U.S government, NCUSIF insures the accounts of millions of members in all federal credit unions and the vast majority of state-chartered credit unions.

Federally insured credit union memberaccounts are insured to at least $250,000. Members are advised to review their accounts periodically and whenever they open new accounts or modify existing accounts to ensure that all of their funds continue to be insured. Also, there are ways to increase your insurance coverage.

To learn more, stop by any Connex branch or call us at 1.800.CR.UNION.


Equal Housing Lender NCUA
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