A Message from Our President/CEO
As we move into the last quarter of our year, I’ve been reflecting on our many accomplishments of the past nine months. Although Connecticut continues to face the challenges and complexities of an uncertain economic and political environment, Connex continues to solidify its position as one of the most successful credit unions in the State having hit an all-time high of $600 million in assets and now over 55,000 members. That growth has helped us maintain our strong capitalization, invest back in your credit union, provide superior service and offer the products you expect from a “best in class” financial institution. One value of membership is being able to take advantage of the competitive deposit and loan rates we are able to offer, so if you have seen some of our recent specials, stay tuned for more marketing communications in the next few weeks and months. Please contact us either in person, by phone, or through www.connexcu.org to learn how these benefits can work for you.
New Branch in Monroe
On August 24, we formally opened our newest branch at 155 Main Street, Monroe, with a ribbon cutting ceremony. This is a full-service branch that includes two Interactive Teller Machines (ITMs) that offer expanded live teller availability from 7 AM to 7 PM, Monday through Friday and 8 AM to 1 PM on Saturdays. In attendance were several of our Board members: Janice Bryden, Chair, Corey Stone, Secretary, Directors Fred Heimann, Greg MacLeod, Wesley Johnson, in addition to Johnnie Best from our Supervisory Committee. Also in attendance were Jorge Perez, Banking Commissioner, Ken Kellogg, Monroe First Selectman, as well as members of Monroe’s Chamber of Commerce and Economic Development Commission. As part of our commitment to every community we maintain a branch presence in, Connex made an in-kind donation of $1,000 to “Sprint for Monroe”, which supports local activities, as well as a substantial donation to the Monroe Food Pantry.
Monroe marks another milestone in the history of Connex Credit Union and is the perfect example of an organization responding to the needs of its customers. After careful research, evaluation, and member feedback, we found that opening our new branch in Monroe, our eighth and first in Fairfield County, would provide added convenience to our existing membership base, as well as attract new members that will continue our growth and presence well into the future.
ConneXfactor Winner to be Announced
The fifth season of our extremely popular ConneXfactor competition will soon announce its winner in a grand ceremony later this month. This year’s participants include Alyssa Wollman, Naixtza Rivera, Allen Guzman-Vazquez, and Brendan Galvin. These contestants and their Connex Financial Advocates have dedicated months working together in establishing and planning how to achieve their short-term financial goals and build a discipline that will lead to long term financial success. I’m proud to say many of them have already exceeded their original expectations. We will award nearly $5,000 in prizes and recognize their accomplishments during a special ceremony on October 23rd. I always find the ConneXfactor finale to be a special and emotional event, one that I look forward to every year.
The ConneXfactor program is truly an embodiment of the core values of Customer Advocacy that Connex is built on and I’m eager to view the final results. We encourage everyone to continue following along at connexfactor.com for progress updates, financial tips and more. You can also replicate the ConneXfactor experience by visiting one of our branches and speaking with a financial advocate.
Net Promoter Results Soon
Customer Advocacy is founded on meeting the needs of our members to improve their financial lives. We annually conduct a Net Promoter Survey that measures the response to one fundamental question: “Would you recommend Connex Credit Union to a family member or friend?”
This year’s survey has been completed and we are compiling all of the data. Thank you for participating in this year’s Net Promoter Survey and I look forward to reading your feedback and sharing the results with you when they become available.
Supporting the Community with ConnexCares
As a not-for-profit entity, our ConnexCares philanthropic initiative is tremendously important to us and I am happy to report that we have continued to support our surrounding community in recent months through a variety of donations.
Each quarter, we support local charitable organizations through our Coins-for-Change program. We collect and donate the fees from our coin-cashing machines, and during the third quarter of 2018, we contributed more than $3,000 to Wildlife in Crisis, The Connection, The American Nedicine Association, and the Connecticut Chapter of the Alzheimer’s Association. Thank you to everyone who donated! Coins-for-Change will be continuing during Quarter 4, and we encourage anyone who would like to participate to bring their spare change to the Guilford, Hamden, Monroe, or North Haven branches.
In addition, Connex once again took part in National Miracle Jeans Day. In mid-September, our employees donated $10 for the chance to wear jeans to work for one day and $20 for two days. We collected and matched donations up to $1,000 and proudly announced we reached that limit – donating a total of $2,000 to Connecticut Children’s Medical Center in Hartford.
On September 29, a group of Connex volunteers donned their hard hats, picked up hammers and paint brushes, and donated their time and a check for $1,000 to Habitat for Humanity of New Haven. We are always grateful for the opportunity to help make a difference in the lives of families in the communities we serve.
Our sustained commitment to promoting financial literacy also continued through our award-winning Workshop Series this quarter. Each session provides information on a skill that is fundamental to fiscal success. We offered a variety of workshops including “Credit Score Basics”, “How to Create a Budget” and “First Time Home Buyers”. Visit the “Member Info & Resources” section of our website to register for one of our upcoming workshops.
Awards and Recognition
Since 1995, Connex Credit Union continues to maintain its Five-Star “Superior” designation by Bauer Financial, Inc., the nation’s leading independent bank and credit union rating and research firm. This award is reserved for financial institutions that excel in capital, asset quality, profitability and other fiscal areas.
As we enter the last quarter of the year, I want to wish each of you well and hope that you have a joyous holiday season. We at Connex look forward to serving you and continuing to improve the financial lives of our members, one member at a time.
Connex Credit Union