A Message from Our President/CEO
Throughout the past six months, Connex has continued to solidify its position as one of the most successful credit unions in the State and in the nation as well. While Connecticut’s economy continues to be challenging, our competitive rates have helped us to increase both our loan and deposit portfolios, now nearing $700 million in total assets. Continued growth is one of our core strategic objectives, so that we in turn can continue to reinvest in your Credit Union and always be able to provide the products and services you as members deserve. As a member, you can take advantage of the great rates we’re able to offer. Please stop by one of our local eight branches, by phone, or through www.connexcu.org to learn how those benefits can work for you.
In addition to that growth, there were many distinguished moments that occurred during the first half of the year that I would like to share with you.
Awards and Recognition
Providing superior service to over 58,000 members requires great effort from our devoted employees. For the fourth year in a row, Connex Credit Union was voted “Best Credit Union” by the readers of the North Haven Citizen. For the first time, the readers of the Cheshire Citizen voted Connex “Best Credit Union”, and we were happy to again be voted Winner of “Best Bank or Credit Union” by the readers of the New Haven Advocate/CTNOW.
In addition, Connex was honored to receive First Place for our Mass Media marketing efforts surrounding the grand opening of our Monroe branch at the Credit Union League of Connecticut’s Annual Meeting in early May. We also continue to maintain our Five-Star “Superior” rating by Bauer Financial, Inc., the nation’s leading independent bank and credit union rating and research firm. This award is reserved for financial institutions that excel in capital, asset quality, profitability and other fiscal areas. Last week, after surveying more than 25,000 customers across the nation, Forbes announced that Connex ranked #2 in the State and among the top 100 credit unions nationally; in addition to member satisfaction, Forbes also captured 5 sub-dimensions in their survey: trust, terms and conditions, branch services, digital services, and financial advice. We are all proud to have received these forms of recognition.
Supporting the Community with ConnexCares
Connex is committed to improving the communities that embrace our credit union. Each quarter, we support local charitable organizations through our Coins-for-Change program as part of the ConnexCares philanthropic initiative. We collect and donate the fees from our coin-cashing machines, and during the second quarter of 2018, we contributed more than $3,000 to Feed The People Pantry, North Haven Police Benevolent Association, Partnerships Center for Adult Daycare, and Wallingford Family YMCA. Thank you to everyone who donated! Coins-for-Change will be continuing during Quarter 3, and we encourage anyone who would like to participate to bring their spare change to the Guilford, Hamden, Monroe, or North Haven branch.
During our Annual Meeting, we announced the three deserving winners of our annual scholarships: Tessa Mackey, who currently resides in Guilford and attends Brown University, received $2,000 for the Arthur B. Haesche Memorial Scholarship, New Haven resident and Wilber Cross High School Senior, Myana Malloy, received $2,000 for the Nicolas G. Hackett Memorial Scholarship, and North Haven resident and North Haven High School Senior, Valerie Gimler, received $2,000 for the John R. Edwards Community Involvement Scholarship. Congratulations to all our winners! We all wish you the best of luck as you embark on this exciting next phase of your lives!
Promotions, Retirements and New Beginnings
At our April 26th Annual Meeting, we announced that Michael Blend, Malcom Ellis, and Wesley J. Johnson, Jr. were voted in as new members of your Board of Directors. Mari Power, Emeritus Director, has stepped down from the Board and we thank her for over 20 years of dedicated volunteer service. In addition, we announced that Fred Heimann and Mary Semedo will join Dave Clark and continue to serve as Emeritus Directors to the Board. Once again, we thank the newly elected Directors for their willingness to take on these responsibilities on behalf of the entire membership, and thank the Emeritus Directors for their willingness to share their experience and guide new Board members as they transition onto the Board.
ConneXfactor Contestants Already Producing Results
We are rapidly approaching the halfway point of the sixth season of our highly regarded ConneXfactor financial fitness competition. After being paired with a Financial Advocate Coach in early April, our four contestants – Justine, Nikia, Sheila, and EJ – embarked on a quest to completely restructure their financial lives. Their dedication has already produced tangible improvements, and some contestants have learned they may even exceed their original goals.
Visit our blog at ConneXfactor.com to follow each contestant and discover how you can apply these same principles and tips to experience success in your own financial life!
Best of luck to the contestants as we move toward our highly anticipated finale in October, where we will announce the winners and distribute $5,000 in prizes at a special ceremony.
Listening to Our Members
Customer Advocacy is ensuring that we meet the needs of our members to improve their financial lives. A couple of years back, we introduced a new metric called the Member Effort Score, where we started asking members for feedback right after they conducted certain types of transactions; we started measuring the results right after the point of interaction while the transaction was fresh in the members’ minds. We learned some important things about how we provide service and where we might improve, and we also learned that we do a pretty good job in most interactions with our members. In addition to those surveys, annually we conduct a Net Promoter Survey that measures the response to one fundamental question: “Would you recommend Connex Credit Union to a family member or friend?” This allows our membership to provide direct feedback and suggestions on how Connex can improve and is an important additional factor in measuring our overall success and helps drive our strategy. The scores our members have given us have consistently ranks us among the “best in class” and we appreciate that show of support too as it invigorates our staff in receiving this positive reinforcement of achieving our mission.
This year’s Net Promoter Survey will be emailed to members on September 3. When you receive the survey, please take a few moments to complete it; your feedback is invaluable and it helps us makes choices among a host of items that we might consider for investment. As an incentive, we are offering ten random survey respondents a $50 cash bonus as a “Thank You” for taking the time to participate. I look forward to your feedback and sharing the results with you when they become available.
We Take Your Security Seriously
In recent months, we are aware that some Connex members have received phone calls from fraudsters claiming to be employees of Connex Credit Union. While you may not have received a phone call from the scammers, now is a good time to remind you that Connex will never contact you by phone, email, or mobile text message to request personal and sensitive information including personal identification number (PIN), passwords, security codes, account numbers, usernames, social security number, birth date, or any other personal or account information. We work diligently to protect your sensitive information, and are continuously training staff and educating members about the risks that we all have to be mindful of.
For example, “Phishing” is when scammers trick you into revealing personal information thereby giving them full access to your account. “Phishing” can happen through several ways – for example through emails, mobile text messages, social media, phone calls, and voicemail messages. Caller IDs can also be easily manipulated and are not a good way to confirm the identity of the caller. If you suspect that the person is a fraudster, hang up and call the institution directly yourself. If you suspect that there is fraud or the potential for fraud on your Connex account, call us immediately at 1-800-CR-UNION or (203-603-5700).
As we move beyond the halfway point of 2019, it is evident we are on track for yet another successful year – and when we succeed, all of our members prosper. Thank you for your continued dedication to Connex. We are eager to spend the remainder of the year helping all, both new and long-time, members achieve their financial dreams.
Connex Credit Union