A Message from Our President/CEO
Throughout the past six months, Connex has continued to solidify its position as one of the most successful credit unions in the State. While Connecticut’s economy continues to be challenging, this year, our competitive rates helped us to increase both our loan and deposit portfolios, closing in on $600 million in assets. One value of membership is being able to take advantage of the rates we are able to offer. Please contact us either in person, by phone, or through www.connexcu.org to learn how that benefit can work for you.
Continued growth is one of our core strategic objectives so that we, in turn, can continue to reinvest in your Credit Union to always be able to provide the products and services our members deserve. In addition to that growth, there were many distinguished moments that occurred during the first half of the year that I would like to share with you.
Listening to Our Members
Two items we receive regular feedback on relate to branch locations and teller availability. We’ve been listening and I’m excited to share with you that our new full-service branch will open this summer in Monroe, CT. This branch will provide members with Financial Advocates, a walk-up and drive-up ATM/ITM, as well as expanded live teller availability from 7:00 a.m. – 7:00 p.m. Monday through Friday and 8:00 a.m. – 1:00 p.m. on Saturdays. With our ITMs (Interactive Teller Machines), you can perform almost all of the teller transactions that can be completed in our lobby. These transactions include deposits, withdrawals, transfers, loan payments and most shared branching transactions. If our lobby is busy, you can simply get out of line and visit a live teller with our ITM. It’s fast and easy! With the exception of our Whitney Ave. office, every Connex branch now offers this convenience.
Customer Advocacy is ensuring that we meet the needs of our members to improve their financial lives. We annually conduct a Net Promoter Survey that measures the response to one fundamental question: “Would you recommend Connex Credit Union to a family member or friend?” This allows our membership to provide direct feedback and suggestions on how Connex can improve and is an important factor in measuring our overall success and helps drive our strategy. The scores our members have given us have consistently ranks us among the “best in class” and we appreciate that show of support.
This year’s Net Promoter Survey will be emailed to members on September 2. When you receive the survey, please take a few moments to complete it; your feedback is invaluable. As an incentive, we are offering ten random survey respondents a $50 cash bonus as a “Thank You” for taking the time to participate. I look forward to your feedback and sharing the results with you when they become available.
Awards and Recognition
Providing superior service to over 54,000 members requires great effort from our devoted employees. For the third year in a row, Connex Credit Union was voted “Best Credit Union” by the readers of the North Haven Citizen.
We were recently informed that Connex has maintained its designation as a Five-Star “Superior” organization by Bauer Financial, Inc., the nation’s leading independent bank and credit union rating and research firm. This award is reserved for financial institutions that excel in capital, asset quality, profitability and other fiscal areas.
ConneXfactor Contestants Already Producing Results
We are rapidly approaching the halfway point of the fifth season of our highly regarded ConneXfactor financial fitness competition. After being paired with a Financial Advocate in early April, our five contestants – Allen, Alyssa, Brendan, Gifty, and Naixtza – embarked on a quest to completely restructure their financial lives. Their dedication has already produced tangible improvements, and some contestants have learned they may even exceed their original goals.
Visit our blog at ConneXfactor.com to follow each contestant and discover how you can apply these same principles and tips to experience success in your own financial life!
Best of luck to the contestants as we move toward our highly anticipated finale in October, where we will announce the winners and distribute $5,000 in prizes at a special ceremony.
Supporting the Community with ConnexCares
Connex is committed to improving the communities that embrace our credit union. Each quarter, we support local charitable organizations through our Coins-for-Change program as part of the ConnexCares philanthropic initiative. We collect and donate the fees from our coin-cashing machines, and during the second quarter of 2018, we contributed more than $3,000 to Malta House, Friends of North Haven Memorial Library, Gimme Shelter, and Guilford Interfaith Volunteers. Thank you to everyone who donated! Coins-for-Change will be continuing during Quarter 3, and we encourage anyone who would like to participate to bring their spare change to the Guilford, Hamden, Meriden, or North Haven branch.
During our Annual Meeting, we announced the three deserving winners of our annual scholarships: Daniel Hand High School’s Nicole Lemieux received $2,000 for the Arthur B. Haesche Memorial Scholarship; Hamden resident and Senior at Engineering Science University Magnet School, Nailah Hutchinson, received $1,000 for the Nicolas G. Hackett Memorial Scholarship, and Woodbridge resident and Hopkins High School Senior, Kristina Yarovinsky, received $2,000 for the John R. Edwards Community Involvement Scholarship. Congratulations to all our winners! We all wish you the best of luck as you embark on this exciting phase of your lives!
Promotions, Retirements and New Beginnings
At our April 27th Annual Meeting, we announced that Gregory MacLeod, Corey Stone, and Matt D. Turner were voted in as Directors. Dave Clark retired with over 50 years of service to Connex members and Mari Power retired after 22 years of service. Both Dave and Mari will continue to serve as Directors Emeritus. Fred Heimann will continue to be an active member of our Board serving out the remaining year of a Board member. We also congratulated Lisa Fitzgerald, who was elected to the role of Vice Chair, Kim Andrews who continues to serve as Treasurer, and Corey Stone, who was voted in as Secretary. Two new members, Michael Blend and Wesley Johnson, have also joined as Advisory Directors. Please join me in thanking all the Directors for their volunteer service, and welcoming the new Directors to their roles; we look forward to their contributions.
Once again, we thank the newly elected Directors for their willingness to take on these responsibilities on behalf of the entire membership.
Three long time Connex employees also announced their retirements. Karen Bethea, Service Coordinator in our Whitney Ave. Office retired after 36 years of dedicated service to our members. Yvonne Proscino, our Compliance Officer retired after a distinguished 37 year career with Connex. Lastly, Al Otto, our Internal Auditor, will be retiring after serving our membership for 18 years. While we will miss their contributions, we wish them well as they begin the next, and hopefully more relaxing, chapter in their lives. Thank you for your service!
Board Member Remembered
It is with a heavy heart that I tell you of the sudden passing of Janet Hand, one of our former Board of Directors and long-time member of Connex, who passed away on Thursday, May 24th. Janet recently retired in 2016 after having worked for over 30 years at SNET, SBC, and AT&T in marketing and finance. She volunteered on the Connex Board of Directors for 19 years, retiring from the Board just this past April. She also volunteered on the Connex Insurance Services Board of Managers for the past 5 years. Janet was a highly respected leader and dedicated Director; she always balanced the needs of our Connex member base with our fiduciary role in protecting member assets and growing our brand. Her contributions were invaluable and helped Connex to grow and succeed into the credit union it is today.
As we move beyond the halfway point of 2018, it is evident we are on track for yet another successful year – and when we succeed, all of our members prosper. Thank you for your continued dedication to Connex. We are eager to spend the remainder of the year helping all members, old and new, achieve their financial dreams.
Connex Credit Union