Find the Answers You Need
Frequently asked questions about our products, services, and more.
How do I change my address?
You can visit a branch, call us at 1-800-CR-UNION (1-800-278-6466), or update your information in Online Banking under the ‘Secure Forms’ tab.
Where are ATMs located? / Where can I access surcharge-free ATMs?
Members can use their Connex Visa Debit Card at any of our eight branch ATMs, and at over 50,000 worldwide and 43,000 nationwide Allpoint ATMs. Many Allpoint ATMs can be found at Walgreens, Target, Rite Aid, and CVS among others. Click on ATM locations to find the one nearest to you. Connex ATMs are free; Non-Connex and Allpoint ATMs are 7 free per month, then $2.00 per withdrawal
Share Certificates of Deposit
What is the minimum amount to open a certificate of deposit?
Standard share certificates require a $500 minimum deposit to open.
What is the difference between my ‘available balance’ and ‘current balance’?
The current balance is the total amount of funds in your account. The available balance is your current balance less any outstanding holds or debits that have not yet posted to your account.
How do I order checks?
If it's your first time ordering, please stop into a branch or contact the call center. If you are re-ordering checks, please click here.
How long does it take a check to clear?
Please check our Funds Availability Schedule.
Can I apply for a credit card online?
Yes! You can apply online. We offer personal and business credit cards. Go to the Products tab and look under the 'Personal' or 'Business' sections.
How can I reset my PIN number for my debit card?
Members can change their debit card PINS via an automated response system. Members simply need to call our 1-800-CR-UNION number and choose Option 4, and then Option 3 to reset your PIN.
Can I rent a car with my debit card?
Connex debit cards cannot be used to rent vehicles. Almost all car rental facilities will not accept debit cards for rentals.
Can I view past eStatements?
Yes, you can securely access up to 24 months of eStatements by logging into Online Banking and clicking ‘eStatements’ under the Additional Services tab. If you’d like to view older eStatements, click on ‘My Documents’ under this same tab. They are available 24 hours a day, seven days a week.
How do I find information on a fee?
Please click here to find our fees.
Are hold times different for checks brought to the teller, Interactive Teller Machine (ITM), ATM, or deposited via mobile phone?
No, the hold policy is the same for all.
What time do direct deposits get credited?
Automatic Clearing House (ACH) Payroll is posted three (3) times a day, with the first starting approximately at 8 AM and the last posting approximately at 4 PM.
How can I find my member number?
You can locate your full member number at the top of your eStatements in Online Banking. This is located under the ‘Additional Services’ tab. You can also find your member number at the bottom of each check after the Connex routing number and the string of five (5) zeros.
How do I check my balance?
Checking your balance is easy. The fast way is by logging into online banking or our mobile app on the accounts page. You can also contact our call center at 1-800-CR-UNION, use our chat feature, or visit one of our eight branch locations.
Do you offer coin cashing machines?
Yes! We offer coin-cashing machines at four convenient branch locations: Monroe, North Haven, Hamden, and Guilford. Members are charged a 5% fee and non-members are charged a 7% fee to use the machines. All the fees are donated to local nonprofits, as part of our Coins-for-Change program.
What is the routing number for Connex?
Connex’s routing number is 211178200. You can also find this at the bottom of our website.
Is there a limit on how much cash I can withdraw on a daily basis?
Connex’s daily cash limit per member is $1,500. If you require a greater amount of cash, please call your local branch. A photo ID is required for all cash and check withdrawals. Requests received by 10 AM will have a three (3) day turnaround.
What transactions require me to visit a branch?
-If a member has reached the six (6) federally regulated maximum number of transfers from their share savings/money market accounts (per Reg D), you would need to stop into a branch to make the transaction. Call center representatives are not able to do this over the phone.
-Large Cash withdrawals (please see FAQ above regarding withdrawal maximum)
Health Savings Accounts (HSA)
Do you offer a debit card for Healthcare Savings Accounts (HSA)?
Yes! You can use your Connex HSA debit card for all your qualified healthcare expenses. And you get the added bonus of a tax benefit.
Do you offer mortgages, home equity loans, and home equity lines of credit?
Yes! We offer several home loan products to fix your needs.
How much can I borrow with a personal loan?
You can borrow up to $20,000 with a Connex personal loan with a variety of terms.
I just paid off my car loan. When will I receive my title?
Your title will be mailed 10 business days after the loan has been paid in full.
Can I apply to be a member online?
Yes, it’s easy to apply for membership via our website. To qualify, you must live, work, worship, or attend school in Fairfield, New Haven, Middlesex, or Hartford county. Must be age 18 or older to open an account online. Go to the Member Info & Resources tab of our website to apply.
Online and Mobile Banking
Can I deposit a check via my phone?
Yes! Connex offers Mobile Check Deposit for iPhone and Android mobile smartphones. Please write “for mobile deposit only” on the back of the check you're depositing.
How do I set up Online Banking?
Step 1: Enter your member number in the username field and your Call24 pin in the password field. If you don’t have Call24, just use the last 4 digits of your Social Security Number. Then click “Login.”
Step 2: Confirm your personal information and click “Continue.”
Step 3: For security reasons you will create a new username and password for future logins. You will also be prompted to setup your login security settings (please have a phone handy).
Soon you'll be clicking your way to Unbanking online, saving you time and money.
How do I set up mobile low balance alerts?
It's simple! First, login to your mobile app. Select the 'More' option and then 'Settings.' Click 'Push Notifications' to choose the low balance alert or another type of notification. These alerts will help you to easily monitor your funds!
Payments and Transfers
Can I transfer money to or from another financial institution?
Yes! You can easily move money between your Connex account and your accounts at other financial institutions with External Transfers. All you need to do is log into Online Banking, go to the ‘Move Money’ tab, and select ‘External Transfers.’
Why are you limiting transfers from my savings account to only 6 per month?
Federal regulations limit the number of withdrawals and transfers from share savings/money market accounts to six (6) each calendar month, per Regulation D. Checking accounts, including HSA checking, are excluded from this regulation. You can make unlimited transactions from your checking account and HSA accounts.
Do you offer bill payment?
Yes! We offer bill pay to our members. It is available for free with Unbank Checking or Your Choice Checking.
What should I do if my debit/credit card is stolen or misplaced?
Contact us immediately at 1-800-CR-UNION (1.800.278.6466) to report your lost/stolen card. If you need to contact us after hours for your lost/stolen debit card, please call 1.866.209.4488. To report your lost/stolen credit card after hours, call 1.800.558.3424.