Frequently Asked Questions
Answers to common questions about Connex products, services, and digital banking.
Membership
Can I apply to be a member online?
Yes, it’s easy to apply for membership here.
To join Connex, you must live, work, worship, or attend school in Hartford, Middlesex, New Haven, or Fairfield County and have a $25 deposit in your share savings account. You must be age 18 or older to open an account online.
Digital Banking
How do I set up Online Banking?
First-time users should follow this sign-up process:
1. Create your login and password.
2. Confirm your personal and contact information. To avoid delays, all information should match what was provided at account opening.
Click Complete Sign Up, and you’re all set.
How do I set up Mobile Banking?
You must first enroll in Online Banking. After that, download the Connex Mobile App on iOS or Android.
Can I deposit a check via my phone?
Yes. Mobile Check Deposit is available for iPhone and Android smartphones.
Do you offer online bill payment?
Yes. Free Bill Pay is available for eligible checking accounts. You must have Online Banking to enroll.
How do I enroll in eStatements?
You can enroll in eStatements through Online Banking. Log in to your account, select Additional Services, then eStatements. Enrollment must be completed through a web browser and is not available in the mobile app.
Can I view past eStatements?
Yes. You can securely access up to 24 months of eStatements through Digital Banking. Older statements may be available under My Documents.
How do I set up low balance alerts?
Log in to Online Banking and select Alerts on the account for which you would like to set up notifications.
Payments & Transfers
Can I transfer money to other financial institutions?
Yes. External transfers are available through Digital Banking under the Pay & Transfer tab.
Does Connex offer Zelle®?
Yes. You can send, receive, or request money with Zelle®.
To get started, log in to the Connex Mobile App or Online Banking. From the main menu, select Transfer and Pay, then Send Money with Zelle®.
Do you offer bill payment?
Yes. Free Bill Pay is available for eligible checking accounts. You must have Online Banking to enroll.
How do I stop a payment?
Stop payments can be issued over the phone for a $35 fee and require completion of a signed authorization form.
Checking Accounts
What is the difference between my available balance and current balance?
Current balance: The total funds in your account.
Available balance: Your current balance minus any outstanding holds or debits that have not yet posted.
How do I order checks?
First-time orders: Visit a branch or contact the call center.
Re-orders: Choose one of the following options:
1. Order online at ordermychecks.com using your account number and Connex’s routing number (211178200). This is the fastest method.
2. Contact the Connex Member Service Center at 1-800-CR-UNION.
3. Visit any Connex branch for assistance.
How long does it take for a check to clear?
Please refer to the Connex Funds Availability Schedule.
Where can I find an ATM?
Members can use their Connex Visa® Debit Card at any Connex branch ATM and at more than 50,000 Allpoint ATMs nationwide.
Connex Visa® Debit Card
How can I reset my PIN for my debit card?
Call 1-800-CR-UNION, choose Option 4, then Option 3 to reset your PIN through the automated system.
Can I add my debit card to my mobile wallet?
Yes. You can add your debit card to your preferred mobile wallet for faster, secure checkout in stores, in apps, and online. Enrollment in the Connex Mobile App is required.
How do I let Connex know I’m traveling with my debit card?
You can add travel alerts to your debit card with your travel dates and destination. Call 203-603-5700 or use the Debit Card Controls feature in Online and Mobile Banking.
Can I rent a car with my debit card?
No. Most car rental companies do not accept debit cards for vehicle rentals.
What should I do if I am a victim of fraud?
If fraud occurs, your card will be shut down, and Connex will guide you through the fraud claim process with options for in-branch or mail handling.
If you believe your card has been compromised, call 203-603-5700 immediately.
Do you offer a debit card for Healthcare Savings Accounts (HSA)?
Yes. HSA debit cards can be used for qualified healthcare expenses and offer tax advantages.
Do you offer debit card rewards programs?
Yes. With Purchase Rewards and ConnexPerks, you can earn rewards and receive free gifts when you make purchases using your Connex Debit Card.
Loans
Do you offer mortgages, home equity loans, and HELOCs?
Yes. Connex offers a range of home loan products. Learn more under the Products tab.
How much can I borrow with a personal loan?
You can borrow up to $20,000 with various terms. Click here to learn more.
I just paid off my car loan. When will I receive my title?
Your title will be mailed within 10 business days after your loan is paid in full.
Can I pay my loan online?
Yes. Log in to Online Banking or the mobile app, select Pay and Transfer, then Loan Payment.
General
How can I find my member number?
Your member number appears on eStatements and at the bottom of checks after the routing number and zeros.
What is the routing number for Connex?
Connex’s routing number is 211178200.
When will my deposit be available?
Please refer to the Connex Funds Availability Schedule.
Are hold times different based on how a check is deposited?
No. The hold schedule is the same for teller, ITM, ATM, and mobile deposits.
What time do direct deposits post?
ACH payroll is posted three times per day, starting at approximately 8 AM, with the final posting at approximately 4 PM.
How do I check my balance?
Log in to Digital Banking, contact the Member Service Center, or visit a branch.
Do you offer coin-cashing machines?
Yes. Coin machines are available at select branch locations. Members are charged a 5% fee, and non-members are charged a 7% fee.
Is there a limit on cash withdrawals?
The daily cash withdrawal limit per member is $1,500. If you need a larger amount, contact your local branch.
A photo ID is required. Requests received by 10 AM have a three-business-day turnaround.
Security
What should I do if my debit or credit card is lost or stolen?
Contact Connex immediately at 1-800-CR-UNION (1.800.278.6466).
After hours:
Debit cards: 1.866.209.4488
Credit cards: 1.800.558.3424
How do I file a discrimination complaint related to a CDFI Fund program?
Click here to learn more.
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Routing Number: 211178200
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