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Shop Safely When Shopping Online
Online shopping is generally safe, but you can make it even safer by following these tips:
Travel Safety
- Know your ATM PIN — signature transactions may not work abroad.
- Make photocopies of important travel documents and store them securely.
- Notify your credit card companies and financial institutions before leaving the U.S. For your Connex accounts, you can use Debit Card Controls in the mobile app or online banking to set travel alerts.
Protecting Yourself from Phishing
Phishing scams attempt to trick you into revealing personal information. To protect yourself:
- Never click on links in suspicious emails or texts.
- Only enter information on secure websites (look for https:// and a padlock icon).
- Keep your browser updated with the latest security patches.
ATM & Debit Card Safety
ATM Tips
- Be aware of your surroundings before using an ATM.
- Shield your PIN from view.
- Report any suspicious devices or activity immediately.
Common Scams
- Grandparent Scams: Criminals pose as a relative in urgent need of money.
- Romance Scams: Fake online relationships used to gain trust and request money.
- Tech/Customer Support & Government Impersonation: Scammers pretend to be official agencies to obtain money or information.
- Sweepstakes/Lottery/Inheritance Scams: Victims are told they’ve won but must pay fees to claim the prize.
- Investment Fraud: Fraudulent or unsuitable investment opportunities.
- Charity Scams: Fake charities requesting donations.
- Family/Caregiver Scams: Relatives or acquaintances exploit or steal from victims.
- Non-Delivery of Product: Paid-for items never arrive or are misrepresented.
How to Protect Yourself
- Resist pressure to act quickly—scammers create urgency to cloud judgment.
- Be cautious of unsolicited calls, mail, or door-to-door offers.
- Never share personal information with unknown sources.
- Do not wire money to people you only know online.
- Verify all email money requests.
- Keep antivirus and security software updated.
- Do not open unknown emails or click suspicious links.
- Research companies or products before purchasing.
- Stop communication with suspected scammers but expect further contact attempts.
Filing a Complaint with the FTC
If you are a victim of identity theft, you can file an FTC complaint online via the FTC Complaint Assistant.
Identity Theft Resource Guide
You are your own best defense against online fraud. If you suspect your Connex account contains fraudulent activity, contact our Member Service Team at 800.278.6466 (Mon–Fri, 8:00 a.m.–4:00 p.m.; Saturday hours available).
If you believe you’ve received a suspicious email from Connex, forward it immediately to [email protected].
The following agencies and organizations can help protect you in the event of identity theft or fraudulent activity:
Federal Trade Commission (FTC)
- Report and Recover from Identity Theft
- Checklist for Victims of Identity Theft
- FTC Identity Theft Hotline: (800) 877-438-4338
- FTC Identity Theft Clearinghouse, 600 Pennsylvania Avenue, NW, Washington, DC 20580
- www.ftc.gov/idtheft
National Fraud Information Center
Internet Crime Complaint Center (IC3)
The IC3 is a partnership between the FBI and the National White Collar Crime Center, providing the public with a way to report Internet-facilitated criminal activity. File a complaint at www.ic3.gov.
Credit Reporting Agencies
If you become a victim of identity theft, contact the credit reporting agencies to place a fraud alert on your credit report and request a free copy.
- Equifax: PO Box 740241, Atlanta, GA 30374. Fraud: (800) 525-6285. Credit Report: (800) 685-1111. www.equifax.com
- Experian: PO Box 2002, Allen, TX 75013. Fraud & Credit Report: (888) 397-3742. www.experian.com
- TransUnion: PO Box 2000, Chester, PA 19022. Fraud: (800) 680-7289. Credit Report: (800) 888-4213. www.transunion.com
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