Debit Card Security
How We Protect You
At Connex, your security is a top priority. Our debit cards include built-in protections to help safeguard your information.
Debit Card Controls: Through our mobile app, you can instantly turn off a lost or stolen card, add cards to your digital wallet, and set spending limits based on location, amount, merchant type, or transaction type. Learn more.
Chip Card Technology: Enhanced chip technology provides stronger protection when used at a chip-enabled terminal.
Fraud Monitoring: We review how and where your card is used to detect unusual patterns and block potential fraud.
Privacy: Protecting your financial information is one of our most important responsibilities. Learn more on our Online Security page.
What You Can Do to Protect Your Card
- Sign Your Cards Immediately: Sign the signature panel on your debit and credit cards as soon as you receive them.
- Check Your Statements: Compare receipts with your statements, report any discrepancies immediately, and securely shred receipts after use.
- Go Paperless with eStatements: Access statements through Online Banking and reduce the risk of mail theft.
- Monitor Transactions: Use Online Banking or Mobile Banking to track your spending. Quick Balance in Mobile Banking lets you view your last five transactions with a swipe.
- Keep a List of Card Information: Store account numbers and issuer contact information in a secure location for quick access if cards are lost or stolen.
- Use a Digital Wallet: Digital wallets protect card data with encryption and tokenization, offering all the same rewards and protections as your physical card.
- Use ATMs Safely: Choose ATMs in well-lit areas with security cameras, shield your PIN, and secure your cash before leaving.
- Always Be Cautious: Never share your card details with unsolicited callers. Connex will never request sensitive account information in this way.
Connex will never call you and ask for PINs, passcodes, or account numbers. If you receive a suspicious call or text, hang up and call us directly at 1-800-CR-UNION (203-603-5700).
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Routing Number: 211178200
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