Security Center - Debit Card Security
How We Protect You:
At Connex Credit Union, we take your security seriously. That's why our debit cards come with security features that help protect your information.
Chip card technology
Get stronger security for your credit and debit card with chip technology that protects your information when used at a chip-enabled terminal.
Reviews how and where your card is being used and is designed to help block potential fraud if abnormal patterns are detected.
Keeping your financial information secure is one of our most important responsibilities. For an explanation of how we manage customer information visit our Online Security Page (Links to Online Security page)
What you can do to protect the Security of your card:
Sign your cards immediately
Sign the signature panel on your credit and debit cards as soon as you receive them.
Check your statements
Save the receipts from your charges and keep them in a safe location. Check your statements to verify that they properly reflect the amounts you have authorized. Report any fraudulent transactions immediately. Once you have reconciled your statements, shred up all receipts and discard them at home.
Go paperless with estatments
Access your Connex Credit Union statements through Online Banking and ask us to stop sending paper. Checking your balances and viewing your account statements online is safer than having information sent through the mail.
Monitor Transactions with Online Banking / Mobile Banking
View all your recent transaction through Online Banking or Mobile Banking. Mobile Banking even had a Quick Balance feature which will let you look at the last 5 transactions on your account with a simple swipe of the screen.
Keep a list of all your card account numbers
Keep the list in a safe and secure place and include the telephone numbers to call if your cards are ever lost or stolen.
Use a digital wallet
A digital wallet stores information about your physical debit and credit cards so you can make purchases at participating merchants. Certain digital wallets use virtual card associated with a token. The token is the digital form of your physical debit or credit card and it has a unique card number stored within a digital wallet that's different from the physical card number. So, it cannot be accessed from your digital wallet if your mobile device is lost or stolen. You can use your virtual card with your digital wallet to conveniently make purchases, just like your physical debit and credit cards. You still get all the rewards, benefits and protections your physical card provides.
Use ATMs safely
Use ATMs with surveillance cameras and be aware of people and your surroundings. When you enter or exit an ATM in an enclosed area, be sure you close the entry door completely. Do not open locked ATM vestibule doors for others or allow any unknown persons to enter the ATM area while you are making your transaction. Shield the ATM keypad with your hand or body while entering your PIN. Secure your card and cash after completing your transaction and before exiting the ATM area. Count your cash later in the safety of your locked car or home. Your Debit card is like cash, so keep it in a safe place.
Always be cautious
Never provide credit or debit account information to anyone who calls you. Connex will never reach out to you in this way to request sensitive account information.
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