Online & Mobile Security
Connex is committed to providing the highest level of account and financial security for all members. This section offers information and resources to help keep your Connex account—and your overall financial well-being—secure. Use these tips as a guide, and contact us with any questions.
How We Protect You
Encryption: Communications between your browser and our servers are encrypted, ensuring your information remains private.
Password Complexity: We verify passwords against secure records and lock accounts after multiple failed attempts. Avoid easy-to-guess passwords, such as names, birthdays, or addresses, and change your password periodically.
Secure Architecture: Account data is stored on systems not directly connected to the internet. Firewalls, intrusion detection, and antivirus protections safeguard your information.
Online & Mobile Banking Features That Promote Security
- Timeout: Sessions close automatically after inactivity to prevent unauthorized access.
- Enhanced Login Security: Multifactor authentication (MFA) can make your accounts much more secure. MFA is a security enhancement that requires users to provide two or more verification factors to gain access to an account or system. Learn More
- eStatements: Electronic statements reduce the risk of mail theft.
- Check Images: View exact images of processed checks to identify unauthorized activity.
- NCUA Share Insurance Coverage: Deposits are insured up to $250,000 by the NCUA, with options to increase coverage.
What You Can Do
- Update Your Mobile Device: Keep all devices updated with the latest security patches.
- Guard Your Personal Information: Use strong passcodes and be cautious online.
- Use a Digital Wallet: Digital wallets protect card information with encryption and tokenization. Apple Pay, Google Pay, Samsung Pay.
- Think Before You App: Only download apps from reputable sources and review their privacy settings.
- Protect Your Money: Look for "https" in the address bar before banking or shopping online.
- When in Doubt, Don’t Respond: Ignore suspicious calls, texts, or emails requesting personal information.
Connex will never call you and ask for PINs, passcodes, or account numbers. If you receive a suspicious call or text, hang up and call us directly at 1-800-CR-UNION (203-603-5700).
Apple and Apple Pay are trademarks of Apple Inc., registered in the U.S. and other countries. Android Pay is a trademark of Google Inc.
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Routing Number: 211178200
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