May 10, 2019
BEWARE OF FRAUDULENT CALLERS POSING AS CONNEX CREDIT UNION
We have been made aware that some Connex members have received phone calls from a fraudster claiming to be Connex Credit Union. While you may NOT have received a phone call from the scammers, now is a good time for us to remind members to NEVER provide this information. Connex will NEVER contact you to request personal and sensitive information including PINs, passwords, security codes, account numbers, usernames, personal or account information.
“Phishing” is when scammers trick you into revealing personal information such as passwords, personal identification number or account number, giving them full access to your account. “Phishing” can happen several ways – emails, mobile text message, social media, phone calls, and voicemail message, for example. Remember that Caller IDs can be manipulated easily and are not a good way to confirm the identity of the caller.
To protect you from fraud, below are some tips to follow:
- Be suspicious of any requests for your personal information. To verify caller identity, call them back on the business's main, published number. Don’t rely on a phone number they provide. You can reach Connex Credit Union directly at 1-800-CR-UNION (800-278-6466 or 203-603-5700).
- If you receive a suspicious call from someone claiming to be from Connex Credit Union requesting personal account information (like your username/password/security code), hang up the phone.
- NEVER provide a texted security code to anyone over the phone – it is only used to access your online account.
- Don’t click links in an email to get to a webpage if you believe the message to be suspicious. Instead, go to connexcu.org, or the sender’s website directly by typing it in your web browser.
Connex takes our members’ security very seriously. If you have any concerns about your account or recent communication from us, please don’t hesitate to contact us at 1-800-278-6466 or 203-603-5700.
September 8, 2017 Equifax Cybersecurity Breach
On September 7, Equifax Inc. announced a cybersecurity incident potentially impacting approximately 143 million U.S. consumers. Criminals exploited a U.S. website application vulnerability to gain access to certain files. Based on the company’s investigation, the unauthorized access occurred from mid-May through July 2017. Equifax has found no evidence of unauthorized activity on their core consumer or commercial credit reporting databases.
In an effort to help protect our members, we strongly encourage you to visit https://www.equifaxsecurity2017.com/ to determine if your information has been potentially impacted and to sign up for free credit file monitoring and identity theft protection. You may also call Equifax at 1-866-447-7559 (toll-free) everyday, including weekends, from 7:00AM to 1:00AM Eastern time.
Equifax is offering credit monitoring services through TrustedID Premier, which includes 3-Bureau credit monitoring of Equifax, Experian and TransUnion credit reports; copies of Equifax credit reports; the ability to lock and unlock Equifax credit reports; identity theft insurance; and Internet scanning for Social Security numbers – all free for one year. The Equifax and TrustedID websites, as well as this webpage provides additional information on steps members can take to protect their personal information.
October 4, 2016 Smishing Attack
There was an attempt to compromise our members’ information by text message. This is called a “Smishing” attack. “Smishing” is when a text message is sent to a large mass of cell phone numbers, often within a specific, localized area, with a link requesting personal information. This is an attempt to steal data from individuals with the intent of using it for malicious activity.
Example of recent "Smishing" attack:
If you click the link, the message will route to the screen below asking very sensitive information. Again, this is not a message sent from Connex. Connex will never request sensitive information by text message or email.
Connex will NEVER ask for your card number, expiration date, CVV, or PIN numbers. If you think that you’ve been a victim of this or a similar attack, please contact us immediately at 1-800-CR-UNION (1-800-278-6466).
- Always visit www.connexcu.org to log into Online Banking
- Mobile Web will auto-forward to a website starting with m.diginsite.com/connexcu…
- Connex will NEVER send a text message or e-mail requesting information.
From time to time we receive alerts from Visa® about potentially compromised debit cards. In the event of those notices, and if they potentially impact a large number of our members, we will post information on this page about those alerts and the actions we're taking to ensure the safety of members' accounts.
At this time there are no Visa alerts.Fraud Prevention Tips
- Set alerts on your account in Online Banking
- Monitor transactions in your account and check your monthly statement
- Claim your free credit report at www.annualcreditreport.com and check for unauthorized accounts
You can call us at 1-800-CR-UNION (1-800-278-6466) and report potential fraud on your account 24/7.
There may be attempts to "phish" data from individuals with the intent of using it for malicious activity. Connex Credit Union has and does not send messages of this nature to its members. Connex Credit Union would never request sensitive information through a text message or e-mail. It is important that you DO NOT respond to these types of messages. Protecting your sensitive information has and always will remain our highest priority.
Click here to read what you should do if you receive a phishing messages and to learn more about this type of scam.
NCUA Warns about Telephone Fraud