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Security Center

Recent Alerts

March 20, 2020

As we remain vigilant with protecting our health during the COVID-19 pandemic, we also want to remind our members to stay vigilant when it comes to fraud prevention.

There has been an increase in scams surrounding this public health crisis, and the fraud comes in many forms; from emails to texts to social media posts.

Here are some tips to help prevent victimization:

  • Don’t open email attachments or click on links from unknown sources. This could download a virus onto your mobile phone, computer, or other device.
  • Watch out for emails claiming to be from the Centers for Disease Control and Prevention (CDC) or experts claiming to have the latest information on the virus. For the most current information, please visit the CDC’s website.
  • Never provide financial or sensitive information through the above-listed channels. Anytime you receive a suspicious message, please contact Connex immediately at 1-800-CR-UNION (1-800-278-6466).
  • Be careful of requests for donations, whether from charities or crowdfunding sites. Scammers may use names that sound like the names of real charities, so please be especially mindful.
  • Disregard online offers for COVID-19 vaccinations. No vaccine or cure presently exists for the coronavirus. Any kind of miracle health-related claims should be run by a knowledgeable doctor, pharmacist, or other healthcare professional.
  • Beware of scams claiming COVID-19 has created investment opportunities.

In addition to the CDC’s website, you can visit for resources and guidance related to COVID-19.

Remember, if Connex contacts you via phone call, email or text message, we will NEVER ask you for account numbers, social security number, PIN or passwords.


May 10, 2019


We have been made aware that some Connex members have received phone calls from a fraudster claiming to be Connex Credit Union. While you may NOT have received a phone call from the scammers, now is a good time for us to remind members to NEVER provide this information. Connex will NEVER contact you to request personal  and sensitive information including  PINs, passwords, security codes, account numbers, usernames, personal or account information.

“Phishing” is when scammers trick you into revealing personal information such as passwords, personal identification number or account number, giving them full access to your account. “Phishing” can happen several ways – emails, mobile text message, social media, phone calls, and voicemail message, for example. Remember that Caller IDs can be manipulated easily and are not a good way to confirm the identity of the caller.
To protect you from fraud, below are some tips to follow:

  • Be suspicious of any requests for your personal information. To verify caller identity, call them back on the business's main, published number. Don’t rely on a phone number they provide. You can reach Connex Credit Union directly at 1-800-CR-UNION (800-278-6466 or 203-603-5700).
  • If you receive a suspicious call from someone claiming to be from Connex Credit Union requesting personal account information (like your username/password/security code), hang up the phone.
  • NEVER provide a texted security code to anyone over the phone – it is only used to access your online account.
  • Don’t click links in an email to get to a webpage if you believe the message to be suspicious. Instead, go to, or the sender’s website directly by typing it in your web browser.

Connex takes our members’ security very seriously. If you have any concerns about your account or recent communication from us, please don’t hesitate to contact us at 1-800-278-6466 or 203-603-5700.

September 8, 2017 Equifax Cybersecurity Breach

On September 7, Equifax Inc. announced a cybersecurity incident potentially impacting approximately 143 million U.S. consumers. Criminals exploited a U.S. website application vulnerability to gain access to certain files. Based on the company’s investigation, the unauthorized access occurred from mid-May through July 2017. Equifax has found no evidence of unauthorized activity on their core consumer or commercial credit reporting databases.

In an effort to help protect our members, we strongly encourage you to visit to determine if your information has been potentially impacted and to sign up for free credit file monitoring and identity theft protection. You may also call Equifax at 1-866-447-7559 (toll-free) everyday, including weekends, from 7:00AM to 1:00AM Eastern time.

Equifax is offering credit monitoring services through TrustedID Premier, which includes 3-Bureau credit monitoring of Equifax, Experian and TransUnion credit reports; copies of Equifax credit reports; the ability to lock and unlock Equifax credit reports; identity theft insurance; and Internet scanning for Social Security numbers – all free for one year. The Equifax and TrustedID websites, as well as this webpage provides additional information on steps members can take to protect their personal information.


October 4, 2016 Smishing Attack

There was an attempt to compromise our members’ information by text message. This is called a “Smishing” attack. “Smishing” is when a text message is sent to a large mass of cell phone numbers, often within a specific, localized area, with a link requesting personal information. This is an attempt to steal data from individuals with the intent of using it for malicious activity.

Although this text message looks like it was sent from Connex, IT WAS NOT. Connex Credit Union has not and does not send messages of this nature to our members. Connex Credit Union never requests sensitive information through a text message or email. It is important that you DO NOT respond to these types of messages. Protecting your sensitive information has and always will remain our highest priority.
Anytime you receive a suspicious message, please contact us immediately at 1-800-CR-UNION (1-800-278-6466).
This morning’s Smishing attack alerts the user that their debit card is blocked and to proceed to a link that requests sensitive information.

Example of recent "Smishing" attack:

If you click the link, the message will route to the screen below asking very sensitive information. Again, this is not a message sent from Connex. Connex will never request sensitive information by text message or email.

Connex will NEVER ask for your card number, expiration date, CVV, or PIN numbers. If you think that you’ve been a victim of this or a similar attack, please contact us immediately at 1-800-CR-UNION (1-800-278-6466).

Important Information:

  • Always visit to log into Online Banking
    • Mobile Web will auto-forward to a website starting with…
  • Connex will NEVER send a text message or e-mail requesting information.
If you believed that this text message did come from Connex and you completed the form, please contact us immediately so we can help protect you from potential fraud.

Visa Alerts

From time to time we receive alerts from Visa® about potentially compromised debit cards. In the event of those notices, and if they potentially impact a large number of our members, we will post information on this page about those alerts and the actions we're taking to ensure the safety of members' accounts.

At this time there are no Visa alerts.

Fraud Prevention Tips
  • Set alerts on your account in Online Banking
  • Monitor transactions in your account and check your monthly statement
  • Claim your free credit report at and check for unauthorized accounts

You can call us at 1-800-CR-UNION (1-800-278-6466) and report potential fraud on your account 24/7.

Visa’s Zero Liability Policy does not apply to ATM transactions or PIN transactions not processed by Visa and certain commercial card transactions. Cardholder must notify issuer promptly of any unauthorized use. Consult issuer for additional details or visit

Phishing Messages

There may be attempts to "phish" data from individuals with the intent of using it for malicious activity. Connex Credit Union has and does not send messages of this nature to its members. Connex Credit Union would never request sensitive information through a text message or e-mail. It is important that you DO NOT respond to these types of messages. Protecting your sensitive information has and always will remain our highest priority.

Click here to read what you should do if you receive a phishing messages and to learn more about this type of scam.

NCUA Warns about Telephone Fraud

The National Credit Union Administration (NCUA) is warning consumers to beware of a new telephone fraud, known as a “vishing” scheme, that is using the agency’s name in an attempt to obtain personal financial information.
Several credit union members have been contacted by an automated phone call claiming to be from NCUA and notifying consumers their debit cards have been compromised. The call then asks the receiver to follow prompts, which request personal information, including sensitive financial data and personal identification information. It is important that you DO NOT respond to these types of messages. Protecting your sensitive information has and always will remain our highest priority.



© 2020 Connex Credit Union.

Routing Number: 211178200

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Your savings federally insured to at least $250,000 and backed in full faith and credit of the United States Government, National Credit Union Administration, a U.S. Government Agency.