Debit Card Update Guide & FAQs
You May Be Getting a New Connex Debit Card
Connex is upgrading select members with older cards to a new debit card between July and September 2026. If your card is part of this update, your new debit card will include a new card number, expiration date, and 3-digit security code, also known as the CVV.
Your new card may appear in the Connex mobile banking app before your physical card arrives in the mail. This allows you to begin seeing the updated card information and move it to your mobile wallet while your new physical card is on its way.
There will be no interruption in your ability to use your current Connex debit card during this transition.
What You Need to Do
You can review and update your mailing address by logging into Connex Online Banking and going to My Settings. To help ensure your new card is delivered successfully, please confirm that your mailing address is up to date. You can also visit a local branch or call us at 1-800-CR-UNION.
Once your new debit card arrives, follow the activation instructions included with the card. After activation, you will need to update your card information anywhere your Connex debit card is saved for recurring payments, subscriptions, online shopping, mobile wallets, or digital payment apps.
What Is Changing
Your new debit card will have:
- A new card number
- A new expiration date
- A new 3-digit security code (CVV)
- Chip technology for secure in-person transactions
- Tap-to-Pay contactless payment capability
- Visibility in mobile banking before the physical card arrives
What Is Not Changing
Your Connex account itself is not changing. This update does not impact your checking account number, your account access, or your ability to use your current debit card during the transition.
Your current debit card will continue to work until your new card is activated.
How to Prepare
Before Your New Card Arrives
Please take a moment to:
- Log into Connex Online Banking.
- Go to My Settings.
- Confirm that your mailing address is correct.
- Watch for your new debit card in the mail between July and September 2026.
After Your New Card Arrives
Once your new card arrives:
- Activate your new debit card using the instructions provided.
- Begin using your new debit card.
- Update any saved payment information tied to your old card number. This may include:
- Streaming services
- Utilities
- Insurance payments
- Mobile phone bills
- Online shopping accounts
- Ride-share and delivery apps
- Mobile wallets, such as Apple Pay, Google Pay, or Samsung Pay
- Any recurring or automatic payments using your debit card
Once your new debit card is activated and working, safely destroy your old card by cutting through the chip, card number, magnetic stripe, and security code.
Frequently Asked Questions
Why am I receiving a new debit card?
Connex is upgrading select members with older cards to a new debit card as part of an upcoming debit card update that will provide you with updated features such as chips and tap-to-pay. If your card is included, you will receive a new card with updated card information.
When will I receive my new card?
New debit cards will be issued to select members between July and September 2026. Delivery timing may vary.
Will my debit card stop working during the transition?
No. There will be no interruption in your ability to use your Connex debit card during this transition.
Will my card number change?
Yes. Your new debit card will have a new card number, expiration date, and 3-digit security code.
Will my checking account number change?
No. Your Connex checking account number is not changing. Only your debit card information is being updated.
Will I see the new card in mobile banking before it arrives in the mail?
Yes. Your new card may first appear in the Connex mobile banking app while the physical card is being mailed to you.
Does seeing the new card in mobile banking mean I can start using it right away?
The new card may appear in mobile banking before the physical card arrives and you can follow the instructions to add it to your mobile wallet.
Do I need to update my mailing address?
Yes, we recommend confirming your mailing address to help ensure your new card is delivered correctly. You can do this in Connex Online Banking under My Settings, or by visiting a local branch, or calling us at 1-800-CR-UNION.
What happens if my address is incorrect?
If your mailing address is not current, your new card may be mailed to the wrong address or delayed. Please update your address as soon as possible in Connex Online Banking or contact Member Services for help.
Do I need to activate the new card?
Yes. When your new debit card arrives, follow the instructions included with the card to activate it.
What should I do with my old debit card?
Once your new debit card is activated and working, safely destroy your old card by cutting through the chip, card number, magnetic stripe, and security code.
Do I need to update automatic payments?
Yes. Because your card number, expiration date, and CVV will change, you may need to update your debit card information with any merchants, subscriptions, or bills that use your card for recurring payments.
Will automatic payments tied to my checking account be affected?
Payments using your checking account and routing number should not be impacted. Only payments tied specifically to your debit card number may need to be updated.
Will this impact my direct deposit?
No. Direct deposit is tied to your account and routing number, not your debit card number.
Will this impact my Online Banking or Mobile Banking access?
No. Your Online Banking and Mobile Banking access will not be impacted by this debit card update.
Will my PIN stay the same?
No, you will need to create a new PIN. To reset your PIN, call us at 1-800-CR-UNION, select option 4 from the menu and follow the prompts, or refer to the instructions included with your new card.
Can I still use my current card while waiting for the new one?
Yes. You can continue using your current Connex debit card during the transition.
Is this update related to fraud on my account?
No. This is a debit card upgrade for select members.
Who can I contact with questions?
For questions, please contact Connex Member Services at 1-800-CR-UNION.
Security Reminder
As part of this update, please be cautious of suspicious calls, emails, or text messages. Connex will never ask for your PIN, Online Banking password, or full card number. Do not click links or provide personal information if you are unsure whether a message is legitimate. Contact Member Services directly for assistance.
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